Keynote address: How the ATO is leveraging digital strategies to engage with and deliver a seamless customer experience

Time: 9.10 - 9.35
On: Day 2 - 03/05/2017

Leveraging digital transformation to better engage with customers  and deliver on the promise of superior service delivery;  Strategies to seamlessly transform service deliver:  linking data, analytics and digital transformation strategies;  Design, build and drive digital service capability and adoption by customers:  how the ATO is using various platforms to interact with its customers.